One platform,
every feature
From reservations to GST invoices, WhatsApp messaging to AI pricing — HostSuite gives you everything to run your hospitality business professionally.
Property Management
Reservation Calendar
Visual calendar with drag-and-drop. See availability across all properties at a glance. Prevent double bookings automatically.
Enquiries Kanban
Hospitality 7-stage pipeline (New → Quoted → Confirmed → Paid → Staying → Completed → Repeat). Auto-creates from WhatsApp, Instagram, and email. Drag-to-Confirmed promotes to a reservation.
iCal Sync v2 + Monitoring
Bidirectional iCal with per-property reliability stats, source detection (Airbnb / VRBO / Booking.com), and one-click re-sync from a polling-history dashboard at /channels/sync.
Guest Management
Complete guest profiles with KYC documents, stay history, preferences, personas, and blacklist management. Auto-link from messaging channels.
Multi-Property Support
Manage villas, homestays, hotels, and resorts from one dashboard. Each property has its own rooms, rates, and settings.
Task Management
Assign housekeeping, maintenance, and operational tasks to staff. Track completion with deadlines and priority levels.
Meal Pre-ordering
Guests can pre-order meals by type and dietary preference. Kitchen staff see a summary dashboard with headcounts and orders.
Experiences & Activities
List local activities and experiences guests can book — treks, tours, spa sessions, cooking classes, and more.
Activity Bookings
Standalone booking flow for events and experiences. Razorpay-powered, lives at book.hostizzy.com/activities. PMS list view with type and status filters.
Messaging & Communication
Unified Inbox
WhatsApp, Instagram DMs, email, and webchat in one beautiful inbox. WhatsApp-style chat bubbles, media support, emoji picker, message search, threaded email view.
AI Concierge for Inbox
Lead Parser auto-extracts dates, guests, and budget from any chat thread. Tactic-driven drafts (Recommended / Discount / Scarcity / Sold-out / Location / Dates). Three modes: Off, Copilot (drafts on demand), Autopilot (replies under your name). Org-level toggle in Settings.
Email Intelligence
Auto-parses inbound OTA confirmation emails (Airbnb, Booking.com, MMT, Goibibo, Agoda, Expedia, VRBO) and creates reservations. High-confidence parses auto-create; ambiguous ones queue for one-click review. Lives inside the Unified Inbox at /email.
Hot-lead Detection
Inbox flags urgent guests within 15 seconds of an inbound message — escalates to a "Needs Review" pinned section so nobody falls through the cracks.
Mirror-language Drafts
Replies in the language the guest wrote in — English, Hindi, Hinglish, Bengali, Tamil, Telugu, Marathi, Kannada, Gujarati, Punjabi.
One-click Polish
Refine any draft (yours or the AI's) into a tighter, on-brand reply with a single click. Undo restores the original.
Broadcast Campaigns
Send bulk WhatsApp template messages for promotions, festival offers, and re-engagement. Track delivery, read receipts, and replies.
Chatbot Auto-Responder
Set up keyword-based auto-reply rules that fire on both WhatsApp and Instagram. Rate-limited to avoid spam.
Template Messages
Create, sync, and send WhatsApp template messages with named parameters. Full CRUD with Meta API sync.
Browser Push Notifications
Real-time browser notifications for inbound messages via Supabase Realtime. Never miss a guest enquiry.
Instagram DMs & Ice Breakers
Receive and reply to Instagram DMs. Set up ice breaker conversation starters and send rich carousel messages.
Dedicated Email Inbox
Outlook-style 2-panel email interface at /email with search, Inbox/Sent tabs, compose, and threaded conversation view. Gmail OAuth or IMAP fallback.
Finance & Compliance
GST Invoicing
Auto-generate GST-compliant invoices with CGST/SGST/IGST breakdowns, HSN codes, and e-invoicing readiness. PDF export included. Multi-GSTIN supported per organisation.
Payment Breakdown Extraction
From every OTA confirmation we extract host_payout, commission %, GST split, TDS, TCS, and per-night rates. Reservation detail surfaces exactly what hits your bank vs what stays with the OTA.
Payment Tracking
Record payments against reservations. Support for UPI, bank transfer, cash, and card. Track pending and completed payments.
Revenue Dashboard
Real-time revenue analytics with occupancy rates, ADR, RevPAR. Filter by property, date range, and booking source.
Owner Settlements
Calculate owner payouts with commission splits. Generate settlement reports and track disbursement history.
Loyalty Program
Bronze / Silver (3% off) / Gold (5% off) / Platinum (10% off) tiers. 1 point per ₹100. Referral system with 200pt referrer + 100pt signup bonus. Auto-enrolment at checkout.
Guest & Owner Portals
Guest Portal
Guests access their booking via a unique link. Self-serve check-in, upload KYC documents, pre-order meals, make payments, and submit reviews.
Owner Portal
Property owners log in to see revenue reports, booking summaries, occupancy analytics, and settlement tracking across their properties.
Mobile App
Native mobile experience for staff, guests, and owners. Manage operations on-the-go with push notifications and offline support. Coming to Play Store.
AI-Powered Tools
AI Concierge for Inbox
Lead Parser, tactic-driven drafts, one-click Polish, hot-lead detection within 15s, mirror-language drafts in 10 Indian languages. Three modes — Off, Copilot, Autopilot. Org-level toggle in Settings.
Email Intelligence
Auto-parses OTA confirmations into reservations + payout breakdowns. High-confidence parses auto-create; ambiguous ones queue for review.
AI Dynamic Pricing
Get demand-based rate suggestions powered by Claude AI. Analyses seasonality, day-of-week patterns, local events, and historical occupancy.
AI Lead Extraction
Paste a WhatsApp or email enquiry message and AI extracts guest name, dates, budget, headcount, and creates an enquiry on the kanban.
AI Dashboard Insights
Daily AI briefing on arrivals, revenue trends, and recommended action items. Your personal property management assistant.
AI Review Summarizer
Per-property AI summary + highlights on the booking site, brand-wide stats on the homepage. Auto-regenerated on review import.
Reviews & Reputation
Review Collection
Automatically collect reviews post-checkout via WhatsApp or the guest portal. Gate negative reviews before they go public.
Review Photos
Guests can attach photos to their reviews. Showcase the best guest photos on your public review pages.
Public Review Pages
Each property gets a beautiful public review page you can share or embed. Show real guest feedback to build trust.
SignFlow — Digital Agreements
Digital Agreements
Create property management agreements, rental contracts, and vendor agreements. Send for e-signature via email or WhatsApp.
Audit Trail
Every signature, view, and action is tracked with timestamps and IP addresses. Full compliance and legal validity.
Why property managers choose HostSuite
Built specifically for Indian hospitality businesses, not adapted from western tools.
Zero Commission
Unlike OTAs that take 15-25%, HostSuite charges a flat subscription. Keep 100% of your revenue.
Own Your Guest Data
Every guest profile, phone number, and preference belongs to you. Build direct relationships.
WhatsApp-First
Built around WhatsApp because that's how India communicates. Not email, not SMS.
GST from Day One
Auto CGST/SGST/IGST calculation, HSN codes, and e-invoicing. Your CA will love it.
Hindi Support
Full multi-language support so your entire staff can use the app in their language.
India-Based Support
We understand Indian hospitality. Our support team knows your challenges firsthand.