Data Deletion
Last updated: 11 November 2026
1. Overview
HostSuite is operated by Hostsphere India Private Limited. This page explains how you can request deletion of personal data we hold about you, including data we obtained through connected Meta platforms (Instagram Business and WhatsApp Business).
2. What data we hold
Depending on your use of HostSuite, we may hold:
- Account data — name, email, phone number, organisation, role.
- HostSuite app data — your HostSuite app account is your HostSuite account. The app also stores a push notification token for your phone, and the photos, files and voice notes you send from it.
- Booking data — guest reservations, payments, invoices, and communications related to your stays.
- Instagram Business data — direct messages, comments on your business posts, and basic profile metadata for the connected Instagram Business Account, accessed via Meta's Graph API.
- WhatsApp Business data — messages exchanged with guests through your connected WhatsApp Business Account, message templates, and template approval status, accessed via Meta's WhatsApp Cloud API.
- Email data — emails ingested from a connected mailbox (Gmail OAuth or IMAP) for the unified inbox.
3. How to request deletion
Send an email from the address on file (or the address used to register your HostSuite account) to:
This covers the HostSuite mobile app too: deleting your HostSuite account deletes your app account and its push tokens. Files sent in chats belong to your organisation's conversations and are deleted on request, as part of the email request above. When you sign out of the app, it asks us to remove that phone's push token; if the phone is offline, it is removed the next time a notification to it fails.
Include the following in the email:
- Subject line: "Data deletion request"
- Your full name and the email/phone associated with the account
- If you want to delete only specific data (e.g. Instagram only, WhatsApp only), say so explicitly. Otherwise we delete everything we hold.
4. Timeline
We confirm receipt within 3 working days and complete the deletion within 30 days, in line with India's Digital Personal Data Protection Act (DPDP) 2023 and Meta's Platform Terms.
5. Disconnecting Meta integrations
You can immediately stop HostSuite from accessing your Meta data without waiting for the deletion process, in two ways:
- From HostSuite: Settings → Channels → click Disconnect on the Instagram or WhatsApp card. The access token is revoked and we stop receiving webhooks immediately.
- From Meta: Visit facebook.com/settings → Business Integrations and remove HostSuite. Meta will revoke the access token and notify us via the deauthorize webhook; we then mark the connection inactive.
Disconnecting stops new data flowing in, but does not by itself delete data already stored. Email us as described in section 3 to request deletion of historical data.
6. What we keep
Even after a deletion request, we may retain limited data where required by law (e.g. tax records, invoices for completed bookings under Indian GST regulations) or for fraud prevention. Where retained, data is access-restricted and not used for any other purpose.
7. Questions
For any questions about this process or our handling of your data, contact info@hostizzy.com. See our Privacy Policy for full details on how we collect, use, and protect your data.